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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Thank you for visiting [Kay Kay's Kiddie Korner]. 

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Domestic Shipping Policy

[Shipment processing time]

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

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[Shipping rates and delivery estimates]

Shipping charges for your order will be calculated and displayed at checkout.

Order Amount Standard Ground Shipping
(1–7 business days) FedEx Ground

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

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[Customs, Duties, and Taxes]

[Kay Kay's Kiddie Korner] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

[Damages]

[Kay Kay's Kiddie Korner] is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We currently do not ship outside the continental US.

shipping times vary for international shipping and may be longer depending on location. 

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

[Kay Kay's Kiddie Korner] will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call [850.529.9035] 

  2. Or alert us at [hello@kaykayskiddiekorner.com] 

We will file a claim with the shipping carrier. If needed local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

RETURN & EXCHANGE POLICY

Attention Customer:


Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit if returning items that were not damaged or defective upon arrival. Please see below for more information on our return and exchange policy.

Returns


All returns must be postmarked within (10) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.

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Return Process
To return an item, place it securely in its original packaging and include your proof of purchase (original receipt, print out, etc...) then mail your return to the following address:

Kay Kay's Kiddie Korner
Attn: Returns
PO Box 2277
Daphne, AL 36526


Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label we will send to you. If you use the prepaid shipping label, $4.95 will be deducted from your refund or store credit to cover shipping charges.

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Refunds
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

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Restrictions
Clothes and digital purchases cannot be returned. Please contact us to arrange for a refund or exchange defective or damaged products otherwise ineligible for return.

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